Color issues when scanning with HP ENVY 5020

[FJBM]

Dear people, I am having an color issues when scanning documents with my HP ENVY 5020. The colors blue and pink don't show, but they turn white. What can I do? I've looked into settings but nothing fixes this problem. 

Hope to hear from you,

with kind regards,

FJBM  

[Betty0610]

@FJBM

Welcome to the HP Support Community.

Does this happen while copying too?

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

1. Turn the printer off, then disconnect the power cord.

2. Lift the scanner lid.

3. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.

      CAUTION: 

   To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

1. Figure : Clean the scanner glass and under the lid, and any glass or white strips (if present)

   1. White scanner lid backing

   2. White ADF scanner lid strip (if present)

   3. Glass ADF scanner strip (if present)

   4. Main scanner glass

2. Reconnect the power cord, turn on the printer, then close the scanner lid completely.

3. Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/gb-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[FJBM]

Tried everything. Nothing helped. Contacted HP Support. Receive a replacement Printer / scanner soon. Thank you for thinking along Greetings Frans

[Betty0610 · Accepted solution]

@FJBM

Good to hear that. Do get back to us in the future for further assistance.

Have a nice day!:)