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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I have always been able to scan through HP Smart. Now it will not recognize a scanner?

1 REPLY 1
HP Recommended

Hi @BD520,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

Diagnose & fix any of the following scanning problems or error messages using the HP Print and Scan Doctor

 

  • An error occurred communicating with the scanning device
  • An error occurred while communicating with the HP imaging device
  • Computer not found
  • No Computer Detected
  • Scan to computer is currently unavailable
  • Scan to computer no longer activated
  • Scan Unsuccessful
  • Scanner not found
  • Scanner Unreachable
  • The scanner could not be initialized

Follow the steps below to resolve scanning problems using the HP Print and Scan Doctor

 

  • Windows: Download HP Print and Scan Doctor.
  • Mac: Use Diagnose & Fix through HP Smart. Learn more here
  • Run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  • Click Fix Scanning. 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the 

“Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

I am an HP Employee.
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