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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-09-2025 02:34 PM

HP Recommended
Product: HP Officejet Pro X576dw Multifunction Printer

I'm attempting to setup my printer for scan-to-email-setup using Google as my smtp server, port and email.  When I test the configuration I get the following message:

"The printer is unable to validate the server’s security certificate because the certificate is either self-signed or has been issued by an unknown authority. To enable the printer to validate the certificate, import trusted CA (Certificate Authority) certificates into the printer.

To import the certificate, go to the certificates page, and then follow the onscreen instructions."

 

I go to the Certificates page and to no avail. I've gone through all the Certificate Options and can't figure it out. 

 

Please advise!!! 

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