Connect scanner of printer to lap tob

[Goldenberg-sol]

I can print but I cannot scan

[zoey7886]

@Goldenberg-sol, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Connecting Your Scanner to a Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you can print but cannot scan from your HP printer, it indicates that the printer is properly connected to your laptop, but there may be an issue with the scanner software or settings. Follow the steps below to troubleshoot and resolve the issue:

1. Check Scanner Connection

• Ensure the USB or network cable is properly connected.
• Try using a different USB port on the laptop.

2. Update or Reinstall Printer/Scanner Drivers

Update Drivers:

1. Visit the HP Support Page.
2. Enter your printer model and download the latest drivers.
3. Install the updated drivers and restart your laptop.

Reinstall Drivers:

1. Go to Device Manager on your laptop.
2. Find your printer under "Printers" or "Imaging devices."
3. Right-click and select "Uninstall."
4. Restart your laptop and reinstall the drivers from the HP Support Page.

3. Check Scanner Settings

• Windows Scan App:
  1. Open the Windows start menu and type "Windows Scan."
  2. Open the app and select your scanner from the list.
  3. Make sure your scanner is recognized and attempt a test scan.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,