Connexion to account for scanning

[CLAIREdi]

When i press scan document they ask me to connect to my account.  I enter the user name and the past word, then they thank me for waiting. I waited for half and hour nothing happens. I do not come back to hp smart.

[greenturtle]

Hi,

Thanks for using the HP Support Community.  Can we try using the HP FULL software?
Download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

[CLAIREdi]

I thank you for answering me.  But It did not work. The problem began only when they start asking me to login to my account.  I am going to ask a reimbersment. I think it is unacceptable to login to an account to use my printer. When I use my car I don't have to login to an account of Toyota.

[Dragon-Fur]

@CLAIREdi 

True, HP Smart requires that the user sign into the application using the user's HP Account credentials.

This change was implemented in HP Smart Windows and HP Smart Mobile applications toward the end of 2020.

True, if HP Smart cannot connect, loading / installing the Full Feature Software won't usually fix the connection issue in the application.

USING the Full Feature Software bypasses the need to use HP Smart.

HP Scan (part of the Full Feature Software) does not require sign-in.

If the connection problem is one that the HP Smart application can fix, it might work to remove the printer from the HP Smart application and "start fresh".

For example,

Open HP Smart Windows

Printer Settings > scroll down 

Section Manage

Forget This Printer

OR, if the printer is showing as connected,

Open HP Smart Windows

Right-Click on the name of the connected printer > Forget this printer

Example - HP Smart Windows - Main Menu

HP_Smart_W10_Main_Menu_2

Other login / connection factors might include...

Mesh networks and / or networks that support dual bands / frequencies should be configured so the printer knows / understands how to connect to the network.  This is not worth explaining if you are satisfied that the printer is correctly connected and is stable on the network.

The Wireless connection between the printer and the application must be rock-solid.  Weak signal strength can impact whether the application can log into your HP Account and / or reach the Cloud (used in "Share").

What else?

There are additional Scan options available in Windows 10 - some of these do require that the Full Feature Software / full driver is (already) installed.

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Use Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

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HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

What else?

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Paint (mspaint)

Older software – not brilliant – does work for scanning images.

• Open  Paint
• Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

"Get HP Smart" for Windows

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

Disconnect from Virtual Private Network (VPN) connection before downloading.

• HP Smart requires that you sign into the application using your HP Account credentials.

• HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
  • Older versions of the HP Smart app no longer support the login feature.
  • Update the application to the latest version to access / use HP Smart

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Can’t log into HP Smart using your HP Account? 

• Remove the printer from Devices and Printers – wait a few seconds – “Add Printer” using IP address of printer
• Make sure you are running the latest (newest) app version.
• Make sure your Windows Updates in current and installed.
  •  Update Windows 10
  • Repeat until no further updates are found / installed.
  • If any updates are installed, Restart the computer and log in

• Can’t “Register Printer to your account” error

 HP Printers - 'Unable to register the printer to your account' error

• Try reloading the HP Smart Application

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Optional >> If having continuing issues: Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 Reminder:  You’ll need to sign in to the application with your HP Account credentials.

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