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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP deskjet 2544
Copies are coming out all black
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Please check color cartridge ink level
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HP Recommended
Please check color cartridge ink level
Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

Hi. If the print is coming out completly black , you should try cleaning the contact points of the cartride and the printer. Check with a genuine Cartridge and not a Refilled one. Ensure you are using Genuine Cartridge. If it is still not working you can contact HP Tech Support.

HP Recommended

You mean the content is printed but in black color or no image it is black color on complete paper?

 

Print a test page from coumputer (if connected) and check if that comes fine. If print comes okay, Try making a scan from computer. If print has the same issue, you need to check for print quality issue using below document.

 

http://support.hp.com/us-en/document/c03827551

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