Coping issues

[Sylvia73]

I just purchase the HP Smart Tank 7305 and I am trying to photocopy or copy an invoice bur the copy buttons aren't light up and they don't work. I tryed to unplug , wait and plug again....didn't work. Help!

[Garp_senchau]

@Sylvia73, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing issues with the copy function on your HP Smart Tank 7305, and the copy buttons are not lighting up or working, you can try the following steps:

Check Power and Connection:

• Ensure that the printer is properly connected to a power source and turned on.
• Verify that all cable connections are secure.

Restart the Printer:

• Unplug the printer, wait for about a minute, and then plug it back in to reset the hardware.

Update Firmware: Update the firmware on an HP printer | HP® Support

• Ensure that your printer's firmware is up to date. You can check for updates using the HP Smart app or by visiting the HP Support website.

Check the Control Panel Display:

• Ensure that there are no error messages or alerts displayed on the printer control panel. If there are, follow the instructions to resolve the issues.

Confirm Functionality:

• Try accessing other functions of the printer (such as scanning or printing) to ensure that the printer is functioning correctly.

Use the HP Smart App:

• Try using the HP Smart app to initiate a copy. Sometimes the app can overcome issues with the physical buttons.

Steps to Perform a Copy Using HP Smart App

Download and install the HP Smart App:

• Ensure that you have the HP Smart app installed on your device. You can download it from the App Store or Google Play Store.

Connect to Printer:

• Connect your device to the printer through Wi-Fi or USB.

Initiate Copy:

• Open the HP Smart app and select "Copy" from the home screen.
• Place the document on the scanner glass or in the document feeder.
• Follow the on-screen instructions to perform the copy.

Reference: 

Make copies with an HP printer | HP® Support

Resolve copy problems with HP printers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,