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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-25-2026 11:18 AM

HP Recommended

When I try to scan from my printer to the HP app the option is greyed out and won’t let me click it. 
I did it with no problem last week and actually really liked the system. For some reason now I can’t click it. 

I’ve already hard restarted the printer and it’s able to print and copy fine from pushing the button but I want to scan to my phone

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1 REPLY 1

‎05-26-2026 01:59 PM

HP Recommended

Hello @Vmurray0404, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let me know the product name and the model number along with the network setup of the HP device so that I can assist you further?

 

Take care and have an amazing day! 

I'm an HP Employee.


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