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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-21-2017 10:05 AM

HP Recommended
Product: hp officejet 751
Operating System: Microsoft Windows 10 (64-bit)

I am unable to copy a full size page 8x10 page or make any other copies because I am getting the error message "Copy does not support envelope monarch".

The printer has 8*10 paper but the printer is set to "Envelope Monarch" and I CAN  NOT change it.
I restored the default settings and I turned the printer off but the problems persists.

 

Note please, I am not trying to copy or print an envelope. I am trying to  copy a standard 8x10 copy with this error message.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2017 10:19 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

In order to change the paper type and size, can you do the following:

 

1. Open the paper tray  > take out the paper and load back in again.

 

2. There should be a prompt on the control panel asking if there are any changes made > make the change!

 

 

Did you change the paper.JPG

 

 

The prompt will only appear if you change paper as the ssensor is "inside" the printer when you push in the paper tray.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-21-2017 10:19 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

In order to change the paper type and size, can you do the following:

 

1. Open the paper tray  > take out the paper and load back in again.

 

2. There should be a prompt on the control panel asking if there are any changes made > make the change!

 

 

Did you change the paper.JPG

 

 

The prompt will only appear if you change paper as the ssensor is "inside" the printer when you push in the paper tray.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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