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‎04-21-2017 10:05 AM

HP Recommended
Product: hp officejet 751
Operating System: Microsoft Windows 10 (64-bit)

I am unable to copy a full size page 8x10 page or make any other copies because I am getting the error message "Copy does not support envelope monarch".

The printer has 8*10 paper but the printer is set to "Envelope Monarch" and I CAN  NOT change it.
I restored the default settings and I turned the printer off but the problems persists.

 

Note please, I am not trying to copy or print an envelope. I am trying to  copy a standard 8x10 copy with this error message.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2017 10:19 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

In order to change the paper type and size, can you do the following:

 

1. Open the paper tray  > take out the paper and load back in again.

 

2. There should be a prompt on the control panel asking if there are any changes made > make the change!

 

 

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The prompt will only appear if you change paper as the ssensor is "inside" the printer when you push in the paper tray.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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1 REPLY 1

‎04-21-2017 10:19 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

In order to change the paper type and size, can you do the following:

 

1. Open the paper tray  > take out the paper and load back in again.

 

2. There should be a prompt on the control panel asking if there are any changes made > make the change!

 

 

undefined

 

 

The prompt will only appear if you change paper as the ssensor is "inside" the printer when you push in the paper tray.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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