Copying quality is bad

[Kjharlan]

My parents just bought this printer last weekend.  They called me today telling me that when then print a document from their computer, the print is excellent.  However, if they copy something on the glass, the print is very light, hard to read.  Any ideas?  thanks!

[Kumar0307]

@Kjharlan, Welcome to the HP Support Community! I’m here to help.

I understand the copy quality is faint. As you are able to print fine, the ink cartridges are working fine. This looks like an issue with the scanner.

Kindly perform the steps mentioned in this document - Resolve scan quality problems on HP printers

Copy and scanning use the same mechanism.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Kjharlan]

Hi Kumar, thank you for your quick response.  Should this be an issue for a 2 week old printer?  I will try what you suggested remotely on my parent's computer and see if we can fix the problem.  I will followup with you to let you know if this works.  Otherwise, I am going to suggest that they return the printer and get a replacement.  Thanks again!  Karen

[Kumar0307 · Accepted solution]

@Kjharlan

I understand the printer is new and it should not have this issue. However, kindly try the steps and if the issue persists, you may get a replacement from the place you bought it or please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

[Kjharlan]

Hi Kumar, thank you for all your help with this issue.   I spoke with my parents today and they were able to return the printer to Best Buy, replaced with the exact model, brought it home, installed it and it works perfectly.  Thanks again.  

[Kumar0307]

@Kjharlan

Glad to know that you have a working printer now. Keep me posted for any other assistance.

happy to help!