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‎02-15-2020 01:41 PM

HP Recommended
Product: HP PageWide Pro MFP 477dw
Operating System: macOS 10.15 Catalina

Incorrect credentials. Check your username/password and try again.

I have a gmail email account through google. SMPT Server is set up as smpt.gmail.com, SMPT port tried 587 & 465.

User name and password were carefully added several times and I continue to receive this error message.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2020 01:43 PM

HP Recommended

Hi,
A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section ensure that "2-Step Verification" is set as "Off".

Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-15-2020 01:43 PM

HP Recommended

Hi,
A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section ensure that "2-Step Verification" is set as "Off".

Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-15-2020 01:49 PM

HP Recommended

I thought of that but didn't go that far. Turning on access corrected this issue perfectly. Thank you!

Was this reply helpful? Yes No
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