Could not complete the scan

[RealBartman]

I have used this Toshiba Satellite P55W-C  laptop computer sucessfully for scanning and printing since I got it 6 months ago, and had a very easy setup. They are fully compatible.

Printing currently works fine.

I was in the middle of scanning a 7-page document on the feedbed as a TIF file, (which I've successfully done many times before) when it quit scanning. I had to pull page out of printer.

I was able to click on new scan and go into the properties a couple times, but it still wouldn't complete the scan.

Now as soon as I click on 'new scan' I get a pop-up that says 'unable to complete scan'.

I am able to complete the scan with my 5-year old HP G72 laptop (after the hour-long boot up time), so scanner is fine.

What happened to my computer??

[Gemini02]

Hello @RealBartman,

Thanks for showing your interest in the HP Forums! I see that you are having issues scanning. Thanks for providing that detailed information. I would like to help you.

Please select the document for your connection type to try:

• USB Scanner Connection is Lost.
• Network Scanner Connection is Lost.

How was the printer connected to the Toshiba Satellite P55W-C  Laptop and the older Laptop?

(USB, Wireless) This information will help with assisting you better.

Let me know the results of the Print and Scan Doctor.

Let me know if those steps worked for you. You can select the "Accept as Solution" and the "Thumbs Up" buttons, that’ll help us and others see that we’ve got the answers! Good Luck!

[RealBartman · Accepted solution]

Hello and thanks for trying to help.

They were always wirelessly connected.

I did solve the problem, after paying Best Buys Geek Squad $100 to sign up for a program.

He remotely accessed my computer. He had to delete all the drivers for my printer, and then reloaded them and it worked fine. I thought that I had done this, but all I had done was delete the printer from the list of printers and devices. I had not actually got into the program list, and deleted all the driver and related information.

I hope that this can help somebody else.