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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-27-2024 04:30 PM

HP Recommended

I can copy but I cannot scan. When scanning it says " Couldn't connect to scanner" "HP cannot scan from this printer. Either no scanner was detected or HP smart is not compatible with the scanner in this printer.

 

It worked before a power outage last night. I have rebooted the modem. Restarted the printer and computer.

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