Date and time stamp on scans

[Stevieboy2]

Hi

The date and time stamp is wrong when I scan to memory card i.e. today is 5th March and the scanned file timestamp shows 7th March.

Any ideas how I can fix it?

[TEJ1602]

@Stevieboy2, Welcome to HP Support Community!

I see that you get an incorrect date and time stamp while scanning documents to the memory card. Let us try to isolate and resolve the issue-

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I'd recommend you restore the printer to its factory defaults. Tap on the Tools Menu > Select Restore Factory Defaults.

Hope this helps! Keep me posted. 

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