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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
OfficeJet Pro 6960
Microsoft Windows 10 (64-bit)

As far as I remember, there used to be an option to define a custom scan area after the "preview" option in HPSmart. Unfortunately, it's not there any more.... can anyone tell me how I can define that and not just use the pre-defined scan sizes provided by the app?

Just as background: both my printer and the HP smart app are updated with their latest available version.

Thank you!

Orily

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Orily 

 

Welcome to the HP Community.

 

HP Smart Windows supports Entire Scan Area and a few additional Custom scan presets.

If in doubt, select Entire Scan Area > Scan the content > Edit the scanned content (Crop)

Example - HP Smart - Windows - Scan Photos - Menu / Setup

HP_Smart_W10_Scan_Photo_Screen_5HP_Smart_W10_Scan_Photo_Screen_5

 

Scan Content > Crop

 

HP Smart supports editing the Scanned content after the scan and before save / print / share options.

Edit options include Crop of various sizes, including custom.

 

Example - HP Smart Windows - Scan Photo - Edit / Crop

HP_Smart_W10_Scan_Edit_Image_Set_6HP_Smart_W10_Scan_Edit_Image_Set_6

 

=================================================================================

 

References / Resources

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP OfficeJet Pro 6960 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@Orily 

 

Welcome to the HP Community.

 

HP Smart Windows supports Entire Scan Area and a few additional Custom scan presets.

If in doubt, select Entire Scan Area > Scan the content > Edit the scanned content (Crop)

Example - HP Smart - Windows - Scan Photos - Menu / Setup

HP_Smart_W10_Scan_Photo_Screen_5HP_Smart_W10_Scan_Photo_Screen_5

 

Scan Content > Crop

 

HP Smart supports editing the Scanned content after the scan and before save / print / share options.

Edit options include Crop of various sizes, including custom.

 

Example - HP Smart Windows - Scan Photo - Edit / Crop

HP_Smart_W10_Scan_Edit_Image_Set_6HP_Smart_W10_Scan_Edit_Image_Set_6

 

=================================================================================

 

References / Resources

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP OfficeJet Pro 6960 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Thank you, Dragon-Fur!

I noticed that the image of the setup window you sent are slightly different than mine, although I have the latest version of HP Smart. For instance, I don't have the option of setting the compression rate in my version. Could it be because of my printer model?

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