Delete Email Address from Scan Address Book: No Pin, No Access to Email Address, Reset Did Not Work

[jnoelle85]

I am trying to delete an old work email from the scan email address options. I don't have the pin for the printer. I have restored factory settings. I have removed web services. The email address continues to show up. I am so frustrated. Thanks for your help!

[Kuroi_Kenshi]

Hi @jnoelle85,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’re trying to remove an old work email address from your HP Envy Photo 7855’s scan-to-email options, but even after restoring factory settings and disabling web services, the address still shows up. Let’s go through a few steps that should help clear it out.

Confirm Where the Email is Stored

On this model, scan-to-email addresses are often stored in the HP Embedded Web Server (EWS) or in your HP Connected / HP Smart account (HP ePrint Center), not just on the printer.

That’s why the address can reappear even after a reset.

Access the Embedded Web Server (EWS)

Print a Network Configuration Page from the printer to find its IP address.

Enter that IP address into your laptop/phone browser to open the EWS.

Go to the Scan > Scan to Email settings and check if the email address is listed there. If so, delete it.

Check HP Smart / HP Account

Sign in at HP Smart using the account linked to the printer.

Look under Scan-to-Email settings and remove the unwanted email.

Reset Web Services Properly

On the printer’s control panel, go to Setup > Web Services Settings > Remove Web Services.

Restart the printer and re-enable Web Services.

This clears cached email addresses tied to HP ePrint.

Re-add Only the Correct Email

After resetting, set up scan-to-email again and add only the valid email addresses you need.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[jnoelle85]

The email address is not in my HP Smart App. When I enter the IP address on the computer, there is no Scan to Email option under Scan, only Scan to Computer. And Address book has a fax number and nothing else. I also don't have Scan to email in the HP Smart App, EWS, HP ePrint center. Removing web services did not work. I turned off the printer and turned it back on. There as a message that said server not found. but it is connec