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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-02-2018 06:08 AM

HP Recommended
Product: HP Pagewide Pro 477dw
Operating System: Microsoft Windows 7 (64-bit)

I configured the 477dw in the network and then create the list of users that allows then Scan to Email; I did not enter the 4 digits PIN code, but the printer is now enforcing one. I know the way to reset it an request a new one, but indeed, users do not want to have this PIN code, as we never used it, and other 477dw we configured recently does not require the PIN.

Any way I can remove the PIN or recreate the user witjput this PIN, as in the other similar printers?

Thanks

3 people had the same question
1 REPLY 1

‎07-02-2018 01:15 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.I think you have a option selected for security pin.Try to disable that in the settings might help solve the problem.I have not worked on that machine so are not sure where to look for these settings but might help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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