Delete Sender profiles on 8710 printer

[dhatch1]

Trying to delete sender profile from control panel. Where is this located. scan to mail is suggesting that username and password do not match. Help

[Dragon-Fur]

@dhatch1 

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The 8710 is the "little brother" in the 8700 series.

If your printer supports the Digital Send option,

Use the Embedded Web Server (EWS) to configure / test / add / delete profile(s) and setup.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email >  Settings / Scan to Email Setup

Example

EWS_8740_Scan-to-Email_Setup_7C

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HP OfficeJet Pro 8710 All-in-One Printer series 

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[dhatch1]

Is there a way to do this on from the printer control panel. It is used for a small business

[dhatch1]

I am very much not an IT person so any information is very helpful..

[Dragon-Fur]

@dhatch1 

The primary setup is explained in the User Guide

Starting on Page 13

EWS is the method to edit / change / update the profiles.

It is easier than it looks.

How to open EWS is explained in the guide starting on page 106.

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Our Community is comprised of volunteers - people who own and use HP devices.

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[dhatch1]

You are so helpful. Yes I looked through the manual already. And I went to the scan to wizard and I keep getting an error both on the control panel and from my browser. Email (STMP) server requires user authentication make sure smtp username and password are specified. I did change my email password which I am assuming is the issue. I just don't know how to fix it.

[Dragon-Fur · Accepted solution]

@dhatch1 

See the example again (first post).

Yes, if you changed your email address, you will need to set up Scan to Email again and change the email address within the initial setup.

Note the explanation about using 2-step verification and the need for an apps password.

If your email provided allows the "Less secure" option, see the note about that option possibly being switched off by the email provider (at least one of the providers does not like less secure and might switch it off while you are not looking).

What else?

Not sure - the setup follows certain rules - in so much that I am aware, the setup for this older printer should not have changed.

That said,

Example 2 - EWS - Scan to Email - OfficeJet Pro 9025

EWS_9020_Scan-to-Email_Setup_2

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[dhatch1]

Thank you. If this doesn't work I might restore to original settings and start all over.. Appreciate you help

[Dragon-Fur]

@dhatch1 

You are welcome.

Yes, when all else fails, start over.

Smiling.

Stay Safe.

Better 2021 for everyone!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"