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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-17-2019 06:06 PM

HP Recommended
Product: HP Officejet 8028
Operating System: Microsoft Windows 10 (32-bit)

Hello, I just hooked up my new HP Officejet Pro 8028. I scanned to email, but incorrectly put in a wrong email address. I now cannot delete it without a PIN. I’ve tried everything. Please help. Thanks 

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2019 09:33 PM

HP Recommended

Hi,

Swipe down the top dashboard and click the HP ePrint c06124611 icon, then click the Gear icon and select Remove Web Services.

Now select Scan >> Email and follow the steps to re-enable the feature.

 

If that doesn't work, Swipe down the top dashboard and click the Setup (gear) icon, then click on Printer Maintenance and select Restore.

Select Restore factory defaults and confirm any prompt, then reconfigure the network or wireless connection and select Scan >> Email.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-17-2019 09:33 PM

HP Recommended

Hi,

Swipe down the top dashboard and click the HP ePrint c06124611 icon, then click the Gear icon and select Remove Web Services.

Now select Scan >> Email and follow the steps to re-enable the feature.

 

If that doesn't work, Swipe down the top dashboard and click the Setup (gear) icon, then click on Printer Maintenance and select Restore.

Select Restore factory defaults and confirm any prompt, then reconfigure the network or wireless connection and select Scan >> Email.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-18-2019 05:29 PM

HP Recommended

Shlomi,

After trying to delete an incorrect email address without a PIN for 2 hours, your advice solved the problem in 5 minutes. I did have to restore factory settings. No problem though.  Thanks so much !!

Was this reply helpful? Yes No
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