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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-17-2022 10:15 PM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer
Operating System: iOS

My brand new HP DeskJet 2742e All-in-One printer occasionally scans via the HP Smart app on my iPhone and iPad, but most of the time it does not. I get the following message: “Feature Unavailable. This feature is not supported by the
selected printer. Connect to a different
printer to use this feature.”

 

As I said, sometimes it works but more often it doesn’t. How can I fix this so it can scan consistently?

 

Thanks. 

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