Deskjet 2652 USB Connection for Scanning

[BethDaughtrey]

I disconnected my Deskjet 2652 and moved it.  Now I cannot reconnect.  I go to HP Scan and get the error message is: "The Deskjet 2600 was not found".  I had left the cable attached to the computer and should only need to plug back into printer but it is not secure.  Where exactly is the port on the printer?  The only one I see is on the back at the right.  Looks just like the old phone line slots so I don't see how that can possibly fit a USB.  I know this is a stupid question but I am a stupid person, okay?  (And speaking of stupid, it's pretty stupid that the HP start poster shows a big picture of the power cord (which even I can figure out) and makes no mention of connecting a USB cable.)   Anyway will someone please tell me how to get connected again for scanning purposes?  Thank you.

[Betty0610]

@BethDaughtrey

Welcome to the HP Support Community.

Refer to page number 4 of the manual: http://h10032.www1.hp.com/ctg/Manual/c05439290

To solve the scanning issue, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BethDaughtrey]

Well sort of.  When I reinstalled I finally found a picture and/or description that proved to me that I had the wrong cable. 

[sandytechy20]

@BethDaughtrey

Good to know that issue is resolved.

Feel free to contact us in the future is you need any assistance.

Cheers.