Deskjet 2676 won't scan higher than 300 dpi

[LulaCarneiro]

I bought my Deskjet 2676 about a year ago and have been using it to scan illustrations. I like scanning at 600 dpi, so I can sort out details from the illustrations on Photoshop. However, since yesterday, my device has stopped scanning.

Since then, I have updated the computer OS, restarted the printer, deleted it from both HP Smart and my computer and installed it again. However, when I try to scan anything, I keep getting the same message:

SCANNER ISSUE
A problem with the scanner has been detected. Restart the printer, and then try again. If the problem persists, visit the HP Support website: www.hp.com/support

Since the printer is able to make b/w and color copies and the "preview" button is working fine on HP Smart, I tried scanning at a lower resolution. It worked, at both 150 and 300 dpi. But when I chose 600 and 1200 dpi, I got the error message again.

I also tried opening the printer on System Preferences and scanning from there, but ended up in a blank window, with no tools or buttons to click on.

How can I fix that? 

[Betty0610]

@LulaCarneiro

Welcome to the HP Support Community.

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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