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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-26-2012 06:08 AM

HP Recommended

Hi wilpowr2k,

 

What printer do you have?

 

Need to update your service pack to SP3.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎04-26-2012 03:44 PM

HP Recommended

Hi Pcwizard,

 

I have Microsoft XP home edition with service pack 3. 

However, I think it's irrelevant as to why the printer doesn't copy.

The copy feature is not controlled by the computer but is a feature

of the printer itself.

 

I have the HP Laserjet 3050. I got it used. So I'm not sure if the

scanning/copying mechanism is damaged (the glass inside the printer)?

 

I got it to print ok. It just when it scans the pdf file / image file generated is

blank (pure white). I tried to adjust the color resolution etc.. doesn't seem to help.

If I decrease the brightness to darker, it shows a black image but no text content.

 

The same for using the copy feature. It just prints out a dark image or a 

page fill with dark ink , no textual content.

 

Let me know if it's a hardware issue and that it's a bad part that needs to be

replaced?

 

-Wil

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‎04-27-2012 06:39 AM

HP Recommended

Hi wilpowr2k,

 

If you are unable to make a standalone copy from the printer then yes you are having a hardware failure with the unit. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
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‎05-08-2012 02:06 AM

HP Recommended

Printer copied black & color documents without any problem when used HP black & color cartridges.  Installed refilled HP black cartridge.  Now printer doesn't copy black or color at all.  Display goes from x0 to x1 to x0.  Printer prints ok from computer.  Updated driver.  Running Window XP SP3.  Is this a printer hardware problem?

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‎05-08-2012 06:19 AM

HP Recommended

Hi shakaz808,

 

It sounds like you have a defective remanufactured cartridge. Replace the cartridge to resolve the issue.

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
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‎08-31-2012 06:43 PM

HP Recommended
THIS HELPED ME VERY MUCH! NICE TO SEE NON HP PEOPLE CAN HELP ME MORE THAN HP PEOPLE
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‎09-04-2012 05:58 AM

HP Recommended

Hi togymnast,

 

Do you still need assistance with an issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎10-29-2012 02:43 PM

HP Recommended

I bought an hp 3050 deskjet printer, and it was the worst  product i would have bought,

it wastes a lot of ink, the ink its super expensive, i didnt have problems with it until 1 year,

but if you wont like to spend 30 to 60 dlls each month for ink, i wouldnt recommend it,

also the hp computer's display drive fails after 3 years or so.

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‎10-29-2012 03:00 PM

HP Recommended

Hi hpmaddie,

 

Please provide additional details.

1. Problem Description
2. Printer Model
3. Operating System (including service pack revision)
4. Connection Method - USB, Hardwired LAN, Wireless?
5. Error messages - on printer screen and/or computer, any blinking light patterns.

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎06-03-2013 02:24 PM

HP Recommended

I computer recently downloaded the latest Windows updates and now my COPY BUTTON won't work either. Print & Scan work, so I assume the COPY should work to. Did anyone find a fix for this.... HELP I need COPY

I have attempted everything except standing on my head,,,, which is my next move..

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