• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-05-2016 04:10 AM

HP Recommended
Product: Deskjet 3250
Operating System: Microsoft Windows 10 (32-bit)

Printer is linked y USB & wireless.  It will scan via Scan Doctor in both modes but gives error message "PC not responding. Check US/wireless..."

 

It prints fine

 

Rob_F1

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2016 07:53 AM

HP Recommended

Hi @Rob_F1, 

 

Welcome to the HP Forums, I would be happy to help you scan from your Deskjet 3250. I understand you can scan from the Print and Scan Doctor but not with the HP Scan Software. Are you initiating the scan from the HP Scan Software, or from the front panel of the printer? 

 

I found a document that might help. This document pertains to a wireless connection type, but I feel the solutions presented could help you to resolve the issue: HP Printers - Network Scanner Connection is Lost (Windows).

 

Please let me know if this resolves the issue, or if you require further assistance. If this does resolve the issue, please click the Accept as Solution button below to flag your post as solved. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-06-2016 07:53 AM

HP Recommended

Hi @Rob_F1, 

 

Welcome to the HP Forums, I would be happy to help you scan from your Deskjet 3250. I understand you can scan from the Print and Scan Doctor but not with the HP Scan Software. Are you initiating the scan from the HP Scan Software, or from the front panel of the printer? 

 

I found a document that might help. This document pertains to a wireless connection type, but I feel the solutions presented could help you to resolve the issue: HP Printers - Network Scanner Connection is Lost (Windows).

 

Please let me know if this resolves the issue, or if you require further assistance. If this does resolve the issue, please click the Accept as Solution button below to flag your post as solved. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎04-06-2016 09:46 AM

HP Recommended

Hi

Your last suggestion ie reinstalling printer settings worked

Thanks

Robf

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.