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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Deskjet 3721 All in one printer
Microsoft Windows 10 (64-bit)

Hi There,

I am having issues with scanning. When I scan a document it comes through with lines vertically in the middle of the page and of the left side of the lines it's a lighter colour of the page then on the right side of the lines the page is much darker, almost like it's scanning two tones? 

Can anyone help?

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