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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Deskjet2700 My scanner stopped working. Printer still works. It says to get started connect scanner. Wifi connected. 

1 REPLY 1
HP Recommended

Hi @Verona2,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP Deskjet 2700 printer's scanner has stopped working even though the printer is still functioning and connected to Wi-Fi, there are a few steps you can take to troubleshoot the issue.

 

  • Restart the Printer: Sometimes, simply restarting the printer can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a minute or two, then plug it back in and turn it on.
  • Check Connection: Ensure that the printer is properly connected to the same Wi-Fi network as your computer or device. If it's not, reconnect it to the correct network.
  • Update Drivers: Make sure that your printer drivers are up to date. You can visit the HP website, find the support section, and download the latest drivers for your specific printer model. Install them on your computer and see if that resolves the issue.
  • Reset Network Settings: Sometimes, resetting the printer's network settings can help. On the printer's control panel, navigate to the network settings and look for an option to reset the network settings. Follow the on-screen instructions to perform the reset.
  • Check for Firmware Updates: Check if there are any firmware updates available for your printer. Firmware updates can sometimes fix bugs and improve performance. You can usually check for updates through the printer's control panel menu or the HP website.
  • Reinstall Printer Software: If updating drivers and firmware doesn't work, try uninstalling and reinstalling the printer software on your computer. Sometimes, corrupted installation files can cause issues with the printer's functionality.
  • Physical Inspection: Check the physical connections of the scanner unit. Ensure that there are no loose cables or debris obstructing the scanner's movement.

 

By following these steps, you should be able to diagnose and hopefully resolve the issue with your HP Deskjet 2700 printer's scanner.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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