Device Setup.exe does not allow me to scan with my HP2620 printer

[Carhan]

Device Setup.exe does not allow me to scan a (paper) document with the HP2620 printer. However: the printer itself can print a (WORD) document from my PC, so the connection between my PC and the  HP2620 printer is allright (remark: the connection is made by cable and USB port). 

Hans (the Netherlands).

[Raj_05 · Accepted solution]

Hi @Carhan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're able to print from your PC to the HP2620 printer but are encountering issues with scanning using the Device Setup.exe, there could be several reasons for this. Here's a troubleshooting guide to help you resolve the issue.

• Check if the HP2620 Printer Supports Scanning: Ensure that your HP2620 printer model supports scanning. While most multifunction printers like the HP2620 do support scanning, it's good to verify this.
• Install Necessary Software: Make sure you have the required software installed on your computer to enable scanning with the HP2620 printer. Typically, this includes the full software package that comes with the printer. You might need to download and install the HP Smart app or HP Easy Scan application from the HP website.
• Update Drivers: Ensure that your printer drivers are up to date. Outdated drivers can sometimes cause scanning issues. You can download the latest drivers from the HP website.
• Check USB Connection: While you mentioned that the connection between your PC and the printer is made via a USB cable, it's still worth checking the cable and the USB port to ensure there are no issues. Try using a different USB port on your computer or a different USB cable if available.
• Restart Devices: Sometimes, simply restarting your computer and the printer can resolve connectivity issues.
• Check for Error Messages: If you're getting any error messages when trying to scan, take note of them. Error messages can provide clues as to what might be causing the issue.
• Firewall/Antivirus Settings: Sometimes, firewall or antivirus settings can interfere with scanning functionality. Temporarily disable any firewall or antivirus software on your computer and try scanning again to see if the issue persists.
• Verify Scanning Settings: Ensure that the scanning settings on the printer itself are configured correctly. Check the printer's control panel or LCD display for any scanning options or settings that need to be adjusted.

By following these steps, you should be able to troubleshoot and resolve the scanning issue with your HP2620 printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support