Device could not be reached (scanner)

[OKICCHARLIE]

Scanner is not working all of a sudden. There is no issue with any printing functions but when I go to scan using the HP Smart app, the printer scans but then I get a message stating that "The device could not be reached" I have installed and reinstalled every tool available including the full software, but cannot fix the problem. Removed and re-installed printer and still getting the same message. 

[sandytechy20]

@OKICCHARLIE

Welcome to the HP support community.

I understand that you are getting a scanner connection error, follow these steps to fix the issue.

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

• 1. In Windows, search for and open View local services.

• 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

• 3. Look at the Status and Startup Type values.

  • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

    

  • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

    If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Mazza13]

I've tried this and it's still not working.

[Mazza13]

Hi OKICHARLIE

Have you had any success yet?

[GGAN]

HI i have same issue and my model is MFP M177fw , also not working after follow the steps

[Choctawcharlie6]

HP LaserJet Pro CM1415 still does not work after this. 

[Kumar0307]

@GGAN,@Choctawcharlie6 Welcome to the HP Support Community!

I understand you are not able to scan.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Use the HP Scan Extended app to scan and check if that helps.

You can Download-Save-Install > HP Scan Extended  

• If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[GGAN]

HI I try to scan with scanner glasses and the printer itself is scanning and running , but end up it  will still pop out the msg " device could not be reach " , and I am able to print so confirmed is not wifi connection problem . 

[Eirinn]

I have the same issue, pointed out in another thread. Now, is HP aware of this software issue? Let us know! The scanner is working well with other third party apps, but clearly HP Smart should be fully supported by our HP printers. This is also very annoying on mobile devices where you might not have alternatives like on computer OSes.

[sandytechy20]

@Mazza13

Welcome to the HP support community.

Provide the printer model number or the product number for more assistance.

Here is the link to find the product number:- Click here

Could you elaborate on the issue you are facing with the printer?