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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-31-2021 05:35 AM

HP Recommended

Try the complete uninstall/reinstall set out by Jay_G24 on 19 July - it takes a while to do but does work.  (Choose the HP package to be reinstalled to match the one you're using.)

I also found a reply dated 11 June 2017 to @Luthiensdad headed "Printer shows multiple times in HP Print and Scan Doctor" which set out a clean install by a different route - that works too.

But there's obviously a recent software glitch with HP Smart which can't be blamed on any Windows 10 update - is HP trying to sort this out, please?

If all else fails, install HP Scan and Capture as a temporary work around for the scanning problem.

Good luck!

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‎08-01-2021 04:36 AM - edited ‎08-01-2021 04:38 AM

HP Recommended

I have installed the software again and now I can scan form the installed application that comes with it. But when I reinstall HP Smart I still get the same error message: Scanner is unavailable

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‎08-02-2021 02:30 AM

HP Recommended

Try the solution from Jay_G24 on 24 July '21: essentially uninstall HP Smart, check for and install all Windows updates, reload all HP drivers, then reinstall HP Smart from Microsoft Store.  Worked for me.

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‎08-03-2021 07:58 AM

HP Recommended

That's exactly what I did too but it still failed

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‎08-04-2021 03:47 AM

HP Recommended

This isn't helpful I'm afraid.
My printer - MFP 179mw is connected via USB and it is still giving the same error.
Please do something about it post-haste, as I now have a brand new printer sitting here that's better used as a doorstop.
Can you fix this software issue please?

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‎08-04-2021 03:54 AM

HP Recommended

Printing out a document via word works perfectly, but scanning the documents I need to scan today, is not working. HP Smart App continually states that "the device could not be reached". Just great when you have an important day. 

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‎08-04-2021 08:35 AM

HP Recommended

@FranknWeiner

 

If the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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