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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-08-2017 10:09 AM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

I have  removed the printer several  times and reinstalled it but it hasn't helped.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2017 04:51 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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2 REPLIES 2

‎01-09-2017 04:51 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-09-2017 12:59 PM

HP Recommended

Device setup.exe is still there. I am using windows 10. The problem wasn't resolved. I also have a hp photsmart5520 With the same problem. I am umable to open my sohos  program and get the same icon.  After going through all the steps the 5560 isn't working at all now.  PLEASE HELP!!!

1 person found this reply helpful
Was this reply helpful? Yes No
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