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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-08-2017 10:09 AM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

I have  removed the printer several  times and reinstalled it but it hasn't helped.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2017 04:51 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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2 REPLIES 2

‎01-09-2017 04:51 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-09-2017 12:59 PM

HP Recommended

Device setup.exe is still there. I am using windows 10. The problem wasn't resolved. I also have a hp photsmart5520 With the same problem. I am umable to open my sohos  program and get the same icon.  After going through all the steps the 5560 isn't working at all now.  PLEASE HELP!!!

1 person found this reply helpful
Was this reply helpful? Yes No
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