Dialogue box stuck open

[bigbyrd]

I was scanning documents using HP 3632- it was working fine.  In the middle of a scan, the scan dialogue box is froze. I clicked "save", "close" "x"-no reponse.  I hit ctrl-alt-delete and the task manager can't close that window. So not I have this dialoge box stuck on my screen - and I can't finish scanning.  I had only scanned 3 sheets...

[Kumar0307]

@bigbyrd

Welcome to the HP Support Community!

This Could be a software glitch. Power resetting the printer, running the HP diagnostic tool may resolve this issue. Let us try these steps: 

Step 1: Run the HP Diagnostic tool

Click here to download HP Print and Scan doctor.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Step 2: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 3: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 4: Check for windows update on the computer

Select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates.

Reboot the computer.

If the issue persists, the HP Full-featured software has to be re-installed with updated drivers.

Step 1: Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 2: Click here to download HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!