Digital Fax and Scan to computer not working.

[khall72332]

I can not get the scan to computer or digital fax to work on my HP OfficeJet 8625. It used to work just fine but no longer does. I get the following: A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit www.hp.com/support. I am at a loss for what the issue is.

[Raj1788]

@khall72332

Welcome to the HP Support Community

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to Scan.

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model...

Restart the printer.

Turn on Web Services directly from your printer control panel.

1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

   If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

2. Select Turn On, depending on your printer model.

3. Follow the on-screen instructions.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)