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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-12-2021 06:07 PM

HP Recommended
Product: HP 6968
Operating System: Microsoft Windows 10 (64-bit)

HP Smart message says You cannot use this function because it has been disabled. For more information, contact the person who set up the printer. I'm the one who set up the printer and I don't have a clue to what happened.

Category:
4 people had the same question
1 REPLY 1

‎05-15-2021 09:01 AM

HP Recommended

Hi @woodarch,

 

I'd like to help!

 

Please install the HP Full-featured driver to enable the Scan to computer Option.

 

Once the download is completed, follow the onscreen instructions to finish the setup.

 

Enable Scan to computer

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 6968.

 

Search Windows for HP > HP OfficeJet Pro 6968> double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer 

 

Click on Enable > Check the box at the bottom > Close

 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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