Do now I have to pay for a subscription to use hp smart app?

[Neecey2025]

I went to scan some documents into my computer last week and *poof* the menu had disappeared from my app!  Then I see for only $59.99/year I can again recover the menu that I’ve used since purchasing my printer about two years ago. WHAT?!!  That seems SO unfair. I think I need to go back to Canon. 

WHY did HP do that to us?

[Meghana_10]

@Neecey2025, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP ENVY Photo 7855 All-in-One Printer.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your scan menu has disappeared from the app on your HP ENVY Photo 7855 All-in-One Printer, here are some steps you can take to resolve the issue:

1. Check Printer Connection:

   • Ensure that your printer is properly connected to the network.
   • Verify that there are no connectivity issues between your printer and your computer.

2. Update Printer Software:

   • Go to the HP website and check for any available software updates for your printer model.
   • Install the latest HP printer software and drivers that might resolve the issue.

3. Restart Devices:

   • Restart both your printer and your computer.
   • This can refresh connections and potentially resolve temporary glitches.

4. Re-enable Web Services:

   • Access the printer control panel and ensure that Web Services are enabled.
   • Follow the prompts to either activate or re-enable Web Services.

5. Check HP Smart App:

   • Open the HP Smart app and ensure that it is updated to the latest version.
   • Re-add the printer in the HP Smart app to refresh its settings.

6. Use HP Print and Scan Doctor:

   • Download and run the HP Print and Scan Doctor tool to diagnose and fix printing and scanning problems.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana