Doc Feeder not Working

[AnneClare]

HP OfficeJet Pro 8025E will only let me scan items from the glass. 

[Jay_G24]

Hi @AnneClare,

I'd like to help!

To assist better -

1. Are you able to make copies using the feeder?
2. What application are you trying to scan from?
3. How is the printer connected to the device USB or wireless?
4. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

Keep me posted. 

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[AnneClare]

1. Are you able to make copies using the feeder?--- Yes
2. What application are you trying to scan from? ---- The printer 
3. How is the printer connected to the device USB or wireless?  --- Wireless
4. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? ---- Iphone and Dell laptop with Windows. 

[Jay_G24]

Thank you for getting back to me.

Have you installed the full feature software driver?

If you have not, you can download from this link:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

HP Customer Support - Software and Driver Downloads 

After downloading and installing the software, you can click on the printer icon (on the desktop) and the HP Printer Assistant will start.

Click on scan and the Scan dialog box will pop up. 

Make sure you select the Source to be "Use Document Feeder if Loaded."

An example is shown below on selecting "Save as PDF" with the Source being the ADF.

 

Keep me posted with the results.