Document Feeder (ADF) won't pick up any paper to scan

[The_Thanos]

Hi, I've gone through the troubleshooting section of cleaning the moving parts of the ADF, hard reset the printer but the problem persists. Somehow, the ADF cannot pick any paper. Even a single page. It does detect the papers with a tone but when I try to scan 1 or multiple pages, there's a noise like the something is spinning or trying to but can not... Can't describe exaclty the noise cause I'm not sure what's the issue. Is there a way to find a video exaplaining how to disassemble and clean/fix the **bleep** thing?

PS- All other functions of the printer are fine. With USB, WiFi, Ethernet... no change in behavior since it's a h/w problem of the page picking mechanism. 

Happy New Year,

Thanos

[senan6806]

@The_Thanos

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

If you have tried all possible steps available in this document, then its a possible ADF sensor or roller failure. Please call HP Support to obtain all available repair/replacement options. I've send you a private message with instructions on how to contact your regional HP Support. Could you please check your inbox on the forums page for the private message.
Have a great day!