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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-02-2019 04:26 AM - last edited on ‎03-02-2019 09:22 AM by Retired

HP Recommended

I have the MFP M281fdw, it is brand new, I had the previous model until last week.

On both I find the scanner is simply not good enough.

The feeder draws the paper in fine, it draws straight but appears in the file slightly crooked all the time,

This happens on both printers so I think it is a design flaw in the ADF.

Also it scans single sided only, which on a duplex printer is not very good.

1 person had the same question
1 REPLY 1

‎03-03-2019 01:15 PM

HP Recommended

@MartynOBrienUK I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


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