Document Feeder Jam message wont clear

[Belyeu1]

I have cleared the paper jam, cleaned the rollers, reset the printer by unplugging the power and nothing works to clear the error. I have retired these solutions a couple of times over the last 2 weeks. The "document feeder Jam" message will not go away. The repair instructions said to schedule a product repair but the page is temporarily unavailable. I don't want to have to buy a new printer but I need to know what is most cost effective, repair or replacing it. The printer still works great and I have several extra cartridges on hand, but I need to be able to scan and fax. What is my best option here? I need to have a solution within the next 2 weeks.

[Treeko]

Hi @Belyeu1 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support