Document Feeder Jam printer is locked up and there is no document in feeder

[Genine]

For days my printer is stuck on Document Feeder Jam and I am unable to Scan. I cleared document easily, I troubleshooted printer numerously as indicated. Unplug, clear debris, etc. 

[Max3Aj]

@Genine, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're facing a persistent "Document Feeder Jam" error on your HP OfficeJet Pro 9015 All-in-One Printer, even though there's no paper in the feeder. This is a known issue and can often be resolved with a few targeted steps.

Here’s a comprehensive guide to help you fix it:

Double-Check for Hidden Paper or Debris

Even tiny scraps of paper or dust can trigger the jam sensor.

• Open the Automatic Document Feeder (ADF) cover.
• Use a flashlight to inspect for any small bits of paper or debris.
• Gently remove anything you find.

Clean the ADF Rollers and Sensors

Dust or residue on the rollers or sensors can cause false jam errors.

• Use a lint-free cloth slightly dampened with distilled water.
• Clean the rollers and the transparent strip (sensor area) inside the ADF.
• Let it dry completely before closing the cover.

"Floss" the Paper Path

Sometimes a sensor flag gets stuck.

• Take a stiff sheet of paper (like cardstock or a folder strip), about 1 inch wide.
• Insert it into the ADF input tray and gently push it through the paper path.
• Move it back and forth to dislodge any stuck sensor or debris.

Reset the Printer

A full power reset can clear false errors.

• Turn off the printer.
• Unplug it from the wall and wait at least 60 seconds.
• Plug it back in and power it on.

Update Firmware

Outdated firmware can cause persistent errors.

• Visit the HP Software and Driver Downloads page.
• Download and install the latest firmware for your printer.

Factory Reset (if all else fails)

If the issue persists, a factory reset may help:

• On the printer control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
• Note: This will erase all custom settings. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support