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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-26-2024 08:53 AM

HP Recommended

I am using a HP Color Laser Jet MFP M2777 dw printer. When I attempted to scan documents using the document feeder, it only scans the front of the page, not both sides. This is not a settings issue on my computer, I have already ruled that out. 

3 REPLIES 3

‎02-26-2024 09:13 AM

HP Recommended

Yes, only the front page is scanned, there is no option to automatically scan both sides.

 

You can manually duplex scan the front side, and then the back side for each page.




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‎02-26-2024 09:40 AM

HP Recommended

That has never been true before. Just last week I was scanning documents with the document feeder and it was capturing both sides. This is a recent change. 

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‎02-26-2024 09:53 AM

HP Recommended

M277 doesn't have automatic 2 sided scanning, but if you said it worked last week you didn't do it on M277dw




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