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‎04-01-2020 09:06 AM

HP Recommended
Product: HP OfficeJet Pro 6978

Have tried everything to clear document printer jam and nothing works after following all directions again and again.  Please help

1 REPLY 1

‎04-06-2020 11:35 AM

HP Recommended

@sasveld

 

Welcome to the HP Support Community.

 

Clean the paper feed rollers in the ADF.

  1. Lift the cover of the ADF.

    Lifting the ADF cover

  2. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  3. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    1. Rollers

    2. Separator pad

  4. Allow the rollers to dry completely (approximately 10 minutes).

  5. Close the ADF cover tightly at both ends.

Try to print.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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