Document feeder won't work for scanning on office jet pro 8024

[Paul196]

Hi, I have just installed a new office jet pro 8024. Running MacOS Catalina 10.15.4. Connected fine - prints fine. Scans fine using the flatbed scanner.

From the HP Smart software I have selected the scan option, and chosen to scan from the document feeder .  

When I hit Scan, the scanner scans the flat bed. It does not seem to recognise the document feeder is there.

Any ideas for getting the software to recognise and use the document feeder please?

[TEJ1602]

@Paul196, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

Are you able to make photocopies using the ADF?

Have you tried using the Apple Image Capture to scan?

Meanwhile, try the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Update HP Easy Scan

Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

Try scanning.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Paul196]

Hello, Thanks for your help.  I don't get the option to check for updates in HP Easy scan, I have attached a screenshot.

HP Easy Scan doesn't give the option use the document feeder.  For single sheets using the flatbed, it works fine though.

Apple image capture works fine too, both for the flatbed and the doc feeder.

The copying function works fine but I can only operate that from the printer's control panel.  It works fine for both the doc feeder and the flatbed.

After doing these, the doc feeder started working from the HP Smart software so the problem is solved, thanks.

If you could help with scanning double-sided documents too that would be good.  Do you know of any software for scanning in double sided documents?  Should be easy, scan the first sides, turn them over, scan the second sides, then the software puts all of the pages in the right order and you're done.   Cant find this option in any of the software though.  Any ideas?

[ScottRu]

What I find particularly interesting is the feeder works just fine for printing and copying. Only when attempting to scan multiple pages and use the feeder does the sheet feeder not function.  (Officejet Pro 6978)

=Scott

[TEJ1602 · Accepted solution]

@ScottRu

Thanks for replying!

Uninstall the HP Printer Software completely from the computer and try installing it again. Refer to the document HP Printers - Uninstalling HP Printer Software (Mac) 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!