Document is missing a vertical small space when printing a document.

[Bankerr]

Documents consistently missing a vertical line space when printing.

[KrazyToad]

@Arihengol

Welcome to HP Community

I have gone through your Post and would like to help

Please print a Quality Diagnostic Page and let me know if you notice the same problem

1. Load plain white paper into the input tray.

2. Press the Setup button.

3. Select Print Report.

4. Select Print Quality Page.

5. Press OK.

   Figure : Print Quality Diagnostics Page

   

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Bankerr]

I tried your suggestion and the other tests available, yet I still have the same problem.  Any other suggestions?  Thanks,

[KrazyToad · Accepted solution]

@Bankerr

Try cleaning the Printhead and let me know if that helps

1. Load plain white paper into the tray.

2. Press the Power button to turn on the printer, if it is not already on.

3. On the control panel, touch the right arrow to display the second navigation screen.

4. Touch Setup, and then touch Tools.

5. Touch Clean Printheads.

   The printer cleans the printheads.

6. Wait while the printer completes the printhead cleaning process, and then touch OK. You might have to clean the printheads more than once for the best print quality.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.