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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
LaserJet Pro MFP M130fw
Microsoft Windows 10 (64-bit)

My printer has a scan function.  My PROBLEM is that the output to a multi-page is out of order.  If I put in 5 pages: 1, 2, 3, 4, 5, It comes out: 2, 1, 3, 5, 4.  The output order differs from the page scan order. ANY THOUGHTS.  I am using the HPSmart 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

If doing a copy job, does it come out in the correct order?

 

If it's in the wrong order, try to reorder the pages by selecting the "Thumbnails" icon on the top left hand corner to move the pages around.

 

Alternatively, try using the HP FULL software to scan, these resources will be useful:

https://www.youtube.com/watch?v=n3LiuNS6iE4

https://www.youtube.com/watch?v=AklqIx-E33Y

 

These resources will be useful for the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjKuLU8lrlp4dTDkv9236ZP

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to connect the printer wirelessly using the Wireless Setup Wizard, download and install the printer software with a wireless connection. HP Laserjet Pro MFP M130fw offers Print, Scan ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to scan using the Automatic Document Feeder (ADF) & Flatbed (Scan Glass) The Full feature software must first be installed on the computer in order to use the Scan feature. HP Laserjet ...
3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

If doing a copy job, does it come out in the correct order?

 

If it's in the wrong order, try to reorder the pages by selecting the "Thumbnails" icon on the top left hand corner to move the pages around.

 

Alternatively, try using the HP FULL software to scan, these resources will be useful:

https://www.youtube.com/watch?v=n3LiuNS6iE4

https://www.youtube.com/watch?v=AklqIx-E33Y

 

These resources will be useful for the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjKuLU8lrlp4dTDkv9236ZP

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to connect the printer wirelessly using the Wireless Setup Wizard, download and install the printer software with a wireless connection. HP Laserjet Pro MFP M130fw offers Print, Scan ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to scan using the Automatic Document Feeder (ADF) & Flatbed (Scan Glass) The Full feature software must first be installed on the computer in order to use the Scan feature. HP Laserjet ...
HP Recommended

Worked perfectly, thank you SO much

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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