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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-08-2025 11:16 AM

HP Recommended
Product: HP Smart Tank 7301 All-in-One
Operating System: Microsoft Windows 11

Scans only from flatbed even though a document is in the document feeder.

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1 REPLY 1

‎04-10-2025 06:41 AM

HP Recommended

Hi @bjs73 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It seems like your HP Smart Tank 7301 is not recognizing the document feeder for scanning, which can be frustrating. 

 

Here are some steps to troubleshoot and resolve the issue:

 

 

Step 1: Check Document Feeder Setup

  1. Ensure the document is properly placed in the feeder:
    • Align the pages neatly and adjust the paper guides to fit snugly.
    • Avoid overloading the feeder; check the maximum capacity in the printer manual.
  2. Confirm that the feeder rollers are clean and free of dust or debris.

Step 2: Reset the Printer

  1. Turn off the printer and unplug it from the power source.
  2. Wait for 2–3 minutes.
  3. Plug it back in and turn it on. This can reset the printer's scanning functions.

Step 3: Update Printer Firmware

  1. Visit the HP Support website and download the latest firmware for your printer model. Update the firmware on an HP printer | HP® Support
  2. Install the firmware update and restart the printer.

Step 4: Use the HP Smart App

  1. Open the HP Smart App on your computer or mobile device.
  2. Select Scan and ensure the source is set to Document Feeder instead of Flatbed.
  3. Test scanning from the feeder through the app.

Step 5: Clean the Document Feeder Rollers

  1. Open the document feeder and locate the rollers.
  2. Use a lint-free cloth slightly dampened with water to clean the rollers.
  3. Allow the rollers to dry completely before testing the feeder again.

Step 6: Perform a Factory Reset

  1. Access the printer’s settings menu and look for the Restore Factory Settings option.
  2. Follow the on-screen instructions to reset the printer to its default settings.
  3. Reconfigure the printer and test the document feeder.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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