Doesn't work the scan, model Deskjet 1510

[shamomo]

Hi! I have a problem with the printer, more precisely with its scanner. Ir worked fine recently, but now it can't scan. 

Anytime as I want to scan, I see the message "Failed to communicate with the scanner. Check the connection..." (it is a translation of the message). By the way, my laptop notices the printer, for example I can check any information about it. 

How can i fix it?

Printer model is HP Deskjet 1510

[sandytechy20]

@shamomo

Welcome to the HP support community.

I understand that you are getting a scanner connection error, I am glad to assist you.

Run the Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
• After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.

Check Windows Image Acquisition settings

• Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.
• In Windows, search for and open View local services.
• In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
• Look at the Status and Startup Type values.
• If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
• 
• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
• If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
• Try to scan

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.