Double printing and dark edge marks after scanning (using either HP Scan or HP Smart)

[CTPrintScan]

After a document is scanned and saved to my Mac computer (Mac OS Sonoma14.4.1), when I print a document following a scan process, the first printed page will come out unreadable.  It is best described as double imaged (words and figures) with black dashed blocks on the right side of the printed page (see attached image).    This has happened at least 500 times since I've owned the printer (and has cost me those 500 pages on the print page in HPInk!).    It is quite annoying and realizing I'm paying for every bad page that is not my fault is starting to really annoy me.     Can HP please look into this error??  There is no logical fix, accept to run a print through then reprint the first page (if a multi page print as it only happens on the first page printed).   Thus, 2 HPInk pages for every time this happens.     Quite costly if you add it up!

[A_Gayathri]

Hi @CTPrintScan ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a frustrating issue with your HP OfficeJet Pro 8720 printer. 

Here are some troubleshooting steps you can try to resolve the double printing and dark edge marks after scanning:

• Update Printer Firmware: Make sure your printer has the latest firmware installed. You can usually find firmware updates on the HP website. Updating firmware can often fix bugs and improve printer performance. Update the firmware on an HP printer
• Check Printer Settings: Ensure that your printer settings are configured correctly. Check the print quality settings in the printer settings menu and make sure they are set to the appropriate level for your needs.
• Clean Printer Rollers: Double printing issues can sometimes be caused by dirty or worn printer rollers. Clean the rollers using a lint-free cloth dampened with water or isopropyl alcohol. Make sure the rollers are dry before using the printer again.
• Check Scanner Settings: When scanning documents, make sure the scanner settings are configured correctly. Check the resolution settings and ensure they are set to an appropriate level for your needs. Higher resolutions can result in larger file sizes and may cause printing issues.
• Use Different Scanning Software: If you're experiencing issues with HP Scan or HP Smart, try using different scanning software to see if the problem persists. There are many third-party scanning applications available for Mac computers that you can try.

Refer to this document: HP OfficeJet Pro 8720 All-in-One Printer series

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CTPrintScan]

All “fixes” proposed were simply standard suggestions.    Firmware on my printer  is “up to date” and this issue has nothing to do with settings or print quality.  It’s obviously a bug in your software as the scan and print functions are essentially separate modules.   Suggest HP team look into this issue further on your end.  

[A_Gayathri]

Hi @CTPrintScan ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!