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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-06-2018 04:06 PM

HP Recommended
Product: HP Envoy 5660
Operating System: Microsoft Windows 10 (64-bit)

I just downloaded and updated my driver.  Now the scans are sent to the wrong directory.  How do I change the directory on my computer that the scans are sent to.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2018 09:21 PM

HP Recommended

Hi,

Download and follow the HP Print and Scan Doctor utility:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Follow the steps on screen by selecting Fix Scanning.

 

If the HP Software is not installed on your computer, follow the steps on screen to install it.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎12-07-2018 11:27 AM

HP Recommended

Hi,

Open the HP Envy 5660 software and select Scan, then click on Scan a document or photo.

Select the required shortcut (e.g. Save as PDF) and click More >

Within the Destination tab browse and select the required folder to save the scans, then press the disk icon near the scan shortcut name to save the changes.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-07-2018 06:42 PM

HP Recommended

What HP software?  I don't have any such animal.  Nothing like that came with my machine, and, as I said, when I updated my drivers, my old config got lost.  I see no way to get to the directory from the little screen on the machine and my computer has not software. 

Was this reply helpful? Yes No

‎12-07-2018 09:21 PM

HP Recommended

Hi,

Download and follow the HP Print and Scan Doctor utility:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Follow the steps on screen by selecting Fix Scanning.

 

If the HP Software is not installed on your computer, follow the steps on screen to install it.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-08-2018 11:05 AM

HP Recommended

Thanks for the help.  Such a simple thing.  I had downloaded  this fix before but it was somehow incomplete and only dealt with printing.  The link you provided dealt with sanners so it was succesful. 

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