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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎11-26-2023 09:39 PM

HP Recommended
Product: HP OfficeJet 5258 All-in-One Printer

I find it really dumb that the scan app does not save temp files as scans are being added, page after page.  Suppose you are scanning several pages and want to finally save as a single pdf file and in the process you tried to add another page but then accidentally hit the fax button and when you backed out it had lost all the scanned images...  I would have expected it to prompt me to ask if I wanted to exit the scan mode and if so wanted to save the scanned images...  The app leaves a lot to be desired...

Category:
1 REPLY 1

‎11-29-2023 09:37 AM

HP Recommended

Hi @popsi,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer while scanning documents.

 

Kindly refer to the steps on this link on how to save scanned documents and let me know if that resolves the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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