Duplex scanning from HP Smart app on a 8010 series

[MomferU]

As per the topic,

There are a few threads about this I am aware, but the are either from 2017 or mention scan to E-Mail (the 8010 series doesn't support this it seems bit odd, disabled by admin it states in the config screen, I am the admin surely I own the printer after all ???)

The windows 10 scanner app doesn't recognise the scanner as there are no drivers for these all in one printers. HP Smart only it seems.

So you can copy in duplex mode, you can print in duplex mode, you just cant scan in duplex mode. 

So question is how do you get duplex mode scanning to work ?

For completeness I have a 8012e (With monochrome screen) 

This problem is stopping me from printing double sided, because it's a pain to sit there to pop each page on the bed scanner, and let's be honest the HPsmart scanner app is not the most friendly when used on non touch devices.

[Dragon-Fur · Accepted solution]

@MomferU 

Welcome to the HP User Community.

I am sorry to report...

HP OfficeJet 8012e

This model / series does not support 2-sided scan.

Yes, I know. 

The top of line printers include 2-sided scan -(For example OfficeJet Pro 9018, 9025)

The OfficeJet / OfficeJet Pro 8xxx series, including the OfficeJet 801x models) do not support automatic 2-sided scan.

Example

 Product Specifications for the HP OfficeJet 8012 All-in-One Printer (1KR71B)

Maximum ADF scan size (metric)

216 x 356 mm (one-sided); A4

and

Scan Type

Flatbed, 1-sided ADF

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HP OfficeJet 8012e All-in-One Printer 

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[MomferU]

@Dragon-Fur

Yes, I did mention the ability to Duplex copy, having actually tried this the option in the menu is there and happily goes to enabled state it doesn't actually do this.

And your product spec is spot on. I stand corrected my machine can't actually do this. Thanks for your quick reply.

[Dragon-Fur]

@MomferU 

You are welcome.

At least you know it's working like it ought even if it is not working as wanted...

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"